Service Availability
Current information on the status of IT managed services across the campus.
All service downtime, disruptions and outages will be reported here. If you feel there is an issue that is not listed here, please report it in the first instance to IT.services@lboro.ac.uk.
If you are experiencing an issue listed here, there is no need to contact IT Services, all communications and updates will be reported here.
Services Down
No services down
Services Disrupted
RT
Posted 12 June 2026
Service disrupted.
On Monday 15 June, the Request Tracker helpdesk system (RT), which logs and tracks email queries, will be offline from 10:00am while the service is transitioned to new hardware.
Following completion of the work, the service will remain at risk for the rest of the day.
Case Management
Posted 12 June 2026
Service disrupted.
Case Management will be unavailable from 8:30 Monday, 15th June for server maintenance. The downtime should last approximately 20 minutes.
Group Workspaces-
Downtime 15-18 June from 5:00 鈥� 5:30pm
Planned downtime.
Posted 11 June 2026
From Monday 15 June to Thursday 18 June, the Group Workspace service will be impacted while IT Services upgrade the University servers that host the service.
On each date, the downtime will be from 5:00 pm to 5:30 pm.
Workspaces hosted on the affected servers will not be available until the maintenance work has been completed.
Monday 15 June - WS1 and WS2
Tuesday 16 June - WS3 and WS4
Wednesday 17 June - WS5 and WS6
Thursday 18 June - WS7 and WS8
Co-Tutor
Posted 15 April 2026
Service disrupted.
Co-Tutor will be unavailable from 8:30 Monday 15th June for server maintenance. The downtime should last approximately 20 minutes.
The Student Engagement areas will be unavailable from 8:30 Tuesday, 16th June for similar maintenance. This downtime should also last approximately 20 minutes.
Following migration to a new server platform, IT Services are working to restore the Assessments information area. Co-Tutor is available for use but the Assessments information area will remain unavailable until the data feeds are restored.
SPSS (Windows 11)
Posted 29 May 2026
Service disrupted.
IT Services are aware of an issue with IBM SPSS v29 for Windows 11 systems. Staff with SPSS v29 installed on their managed device will be contacted with details and how to remediate the issue shortly.
SPSS 29 on personal devices: Details are available via the on how to remediate this issue.
ProjectList
Posted 15 April 2026
Service disrupted.
Following migration to a new server platform, IT Services are working to restore the LUSI data feeds into the system. New staff, student starters and student module/programme changes are not currently being updated.
Services Running
Adobe - Applications
Service running normally
Important information
Adobe products 鈥� new version releases
Due to enhanced security measures, there is a 30-day delay before our Adobe products are updated to the latest version. As a result, users will not have access to new features until this 30-day period has passed.
Agresso 鈥� Financial Management
Service running normally
Business Objects
Service running normally
Case Management
Service running normally
CMIS - Central Timetabling System
Service running normally
Corporate Applications
Service running normally
Data Centres
Service running normally
Service running normally
Figshare 鈥� Research Repository
Service running normally
Firewall
Service running normally
High Performance Computing
Service running normally
IdP - Identity Portal (LU login page)
Service running normally
Imago Network
Service running normally
iTrent 鈥� HR Management
Service running normally
Remote access (Keyserver)
The Remote access webpage (Keyserver) is now available and is currently being monitoring.
LEARN
Service running normally
LegendWare 鈥� Sports Centre Management
Service running normally
LUPIN 鈥� Research Information Management
Service running normally
LUSI - 天堂视频 Student Information system
Service running normally
Multi-Factor Authentication
Service running normally
Microsoft 365
Service running normally
myLboro mobile app
Service running normally
Network Wi-Fi
Service running normally
Users may experience some Wi-Fi connectivity delays in the largest lecture theatres. Typically, more densely populated areas have 6 鈥� 8 Access Points, which during peak times typically see up to 1000 devices attempting to connect at the same time. If you do experience connectivity issue, we recommended that you email it.services@lboro.ac.uk with a description of the issue encountered, location, device type and include the subject of eduroam connection issue.
Network Ethernet (wired)
Service running normally
Network - Imago Guest Wi-Fi
Service running normally
OneDrive for Business
Service running normally
PDR 鈥� PDR Management
Service running normally
Printing
Service running normally
Shared Mailbox Service
Service running normally
Microsoft Teams
Service running normally
Telephony
Service running normally
VPN
Service running normally
Microsoft Planner
Service running normally